Deliveries

Currently delivery is to the mainland United Kingdom only. We will deliver your purchases to the address you specify for delivery on your order. It is important that the address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our control the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. Please note, we will not instruct our drivers to leave parcels outside. We use DPD for national deliveries. We will on occasion use pre-used boxes and packaging, this is to help reduce cost and reduce waste.

Orders placed after 3pm will be dealt with the following working day. Orders placed on a weekend, will be processed on the following Monday.

Delivery to the UK mainland is a flat rate of £5.95, this rate is automatically calculated at checkout. At present we do not ship to the Scottish Highlands, but it is a service we may be offering in the future. We do not ship to Northern or Southern Ireland at the moment. Free delivery on orders over £100 use code 2MF5NNN at checkout. Please be aware that the above delivery code is not automatically calculated at checkout, manual input of the code is required by you the customer.

Bespoke items are made to order and unless the item arrives with you damaged, we are unable to accept returns of bespoke items. Please note that when ordering a bespoke item and is part of an order, your order will be delayed and sent as soon as your bespoke item is ready. This is so delivery of your whole order will be sent together and not split. This is to keep delivery costs to a minimum.

Returns

We want you to be happy with your purchases from By Little Shed. If for any reason you are not happy with your purchase, return it to us in an unused condition within 14 days for an exchange or refund of the full purchase price, excluding postage. You are required to pay the return postage costs unless the item received was faulty or damaged. Please note that Vintage accessories are non refundable.

Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit, otherwise we will not be able to exchange or refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit.

Refunds will be processed within 72 hours of receiving the returned goods.

Damaged Item

If your item arrives damaged please make sure you contact us within 24 hours of receipt. We cannot be held responsible for damages reported after this period.

Goods that are received damaged will be refunded or replaced. All we ask is that you keep the original packaging and email a photograph to us so that we can claim from our delivery carrier. Please email us at mail@bylittleshed.co.uk so we can discuss your return prior to you sending it back to us.

All prices shown on our website are correct at the time of publication and are all in British Pounds. All prices may be changed without any prior notice.

We have done our best to describe our items correctly at the time of the items being listed on our website. All sizes are approximate.